{"id":23911,"date":"2025-12-19T08:22:31","date_gmt":"2025-12-19T01:22:31","guid":{"rendered":"https:\/\/frauddetection.cacco.co.jp\/media\/en\/?p=23911"},"modified":"2026-02-13T13:06:16","modified_gmt":"2026-02-13T06:06:16","slug":"for-businesses-4-ways-to-deal-with-delivery-rejection-detailed-explanation-of-how-to-deal-with-customer-that-refused-to-receive-with-examples","status":"publish","type":"post","link":"https:\/\/frauddetection.cacco.co.jp\/media\/en\/knowhow\/23911\/","title":{"rendered":"For Businesses: 4 Ways to Deal with Delivery Rejection! Detailed Explanation of How to Deal with Customer that Refused to Receive [with Examples]"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">&#8220;What should I do if the package sent is refused?&#8221;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8220;I want to know what measures I can take to prevent delivery rejection!&#8221;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Many companies are likely struggling with refused packages.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When a package is refused, companies may incur losses such as <\/span><b>bearing return shipping costs or being forced to dispose of products<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Therefore, as the number of refused receipts increases, so do the losses, so <\/span><b>companies need to take immediate measures to prevent refused packages.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">This article explains:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">How to respond when a delivery is refused<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">How to contact a customer who refused an order (with examples)<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Measures to prevent order refusals<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Companies should read this article and take measures to prevent losses caused by refusal to receive items.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">First, let&#8217;s understand why a customer might refuse to accept a delivery.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">There are five main reasons why customers refuse to accept their orders:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">They no longer want the product they ordered.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">They couldn&#8217;t prepare the cash for cash-on-delivery.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">They failed to pick up the package within the storage period.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">They received something different from what they ordered.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A family member mistakenly refused acceptance.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">It was a prank order.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">We will explain each of these in detail.<\/span><\/p>\n<p><a href=\"https:\/\/caccoglobal.com\/en\/#contact-us\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-24004\" src=\"https:\/\/frauddetection.cacco.co.jp\/media\/en\/wp-content\/uploads\/2026\/02\/\u6d77\u5916\u7248\u30d5\u30bb\u30e9\u30dc\u2017\u9577\u65b9\u5f62\u30d0\u30ca\u30fc\u30b5\u30a4\u30ba-1-1000x300.png\" alt=\"\" width=\"1000\" height=\"300\" srcset=\"https:\/\/frauddetection.cacco.co.jp\/media\/en\/wp-content\/uploads\/2026\/02\/\u6d77\u5916\u7248\u30d5\u30bb\u30e9\u30dc\u2017\u9577\u65b9\u5f62\u30d0\u30ca\u30fc\u30b5\u30a4\u30ba-1-1000x300.png 1000w, https:\/\/frauddetection.cacco.co.jp\/media\/en\/wp-content\/uploads\/2026\/02\/\u6d77\u5916\u7248\u30d5\u30bb\u30e9\u30dc\u2017\u9577\u65b9\u5f62\u30d0\u30ca\u30fc\u30b5\u30a4\u30ba-1-300x90.png 300w, https:\/\/frauddetection.cacco.co.jp\/media\/en\/wp-content\/uploads\/2026\/02\/\u6d77\u5916\u7248\u30d5\u30bb\u30e9\u30dc\u2017\u9577\u65b9\u5f62\u30d0\u30ca\u30fc\u30b5\u30a4\u30ba-1-768x230.png 768w, https:\/\/frauddetection.cacco.co.jp\/media\/en\/wp-content\/uploads\/2026\/02\/\u6d77\u5916\u7248\u30d5\u30bb\u30e9\u30dc\u2017\u9577\u65b9\u5f62\u30d0\u30ca\u30fc\u30b5\u30a4\u30ba-1-1536x461.png 1536w, https:\/\/frauddetection.cacco.co.jp\/media\/en\/wp-content\/uploads\/2026\/02\/\u6d77\u5916\u7248\u30d5\u30bb\u30e9\u30dc\u2017\u9577\u65b9\u5f62\u30d0\u30ca\u30fc\u30b5\u30a4\u30ba-1-400x120.png 400w, https:\/\/frauddetection.cacco.co.jp\/media\/en\/wp-content\/uploads\/2026\/02\/\u6d77\u5916\u7248\u30d5\u30bb\u30e9\u30dc\u2017\u9577\u65b9\u5f62\u30d0\u30ca\u30fc\u30b5\u30a4\u30ba-1-800x240.png 800w, https:\/\/frauddetection.cacco.co.jp\/media\/en\/wp-content\/uploads\/2026\/02\/\u6d77\u5916\u7248\u30d5\u30bb\u30e9\u30dc\u2017\u9577\u65b9\u5f62\u30d0\u30ca\u30fc\u30b5\u30a4\u30ba-1-1200x360.png 1200w, https:\/\/frauddetection.cacco.co.jp\/media\/en\/wp-content\/uploads\/2026\/02\/\u6d77\u5916\u7248\u30d5\u30bb\u30e9\u30dc\u2017\u9577\u65b9\u5f62\u30d0\u30ca\u30fc\u30b5\u30a4\u30ba-1.png 2000w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/a><\/p>\n<h2><b>1. The customer no longer wants the ordered product.<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Even if a product was purchased impulsively, <\/span><b>the desire for it can wane before it arrives.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">In fact, as reported in the Sankei Shimbun article below, cases of refusal to accept deliveries due to reasons like <\/span><b>&#8220;I changed my mind&#8221; or &#8220;I don&#8217;t have money&#8221;<\/b><span style=\"font-weight: 400;\"> are increasing, causing trouble for many companies.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, you should not refuse to receive an item you have ordered simply because you no longer want it.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Companies should take a firm stance against people who refuse to receive items for such selfish reasons.<\/span><\/p>\n<h3><b>They couldn&#8217;t prepare the money for cash on delivery.<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Payment methods that are prone to refusal of receipt are cash on delivery (COD) payments.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">COD offers the advantage of allowing customers to prepare the payment by the time the product arrives, providing ample time for payment.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, customers sometimes refuse to accept the delivery because they &#8220;couldn&#8217;t prepare the COD money by the time the product arrived.&#8221;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In such cases, since the reason is the customer&#8217;s self-centeredness, companies should take strict measures.<\/span><\/p>\n<h3><b>Could not receive the package within the storage period<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">In many cases, packages from delivery companies are returned because the recipient is unable to receive them within the storage period due to travel or business trips.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\u25bcStorage periods for major delivery companies<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\">Yamato Transport: 7 days including the initial redelivery notice date (extension of storage period not possible)<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Sagawa Express: 8 days including the initial delivery date (extension of storage period not possible)<\/span><\/li>\n<li><span style=\"font-weight: 400;\">Japan Post: 7 days (extension of storage period possible for a maximum of 30 days by submitting a notice of absence)<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">*References:<\/span><a href=\"https:\/\/faq.kuronekoyamato.co.jp\/app\/answers\/detail\/a_id\/3409\/~\/%E4%B8%8D%E5%9C%A8%E3%81%A7%E8%8D%B7%E7%89%A9%E3%82%92%E5%8F%97%E3%81%91%E5%8F%96%E3%82%8C%E3%81%AA%E3%81%84%E5%A0%B4%E5%90%88%E3%80%81%E3%81%84%E3%81%A4%E3%81%BE%E3%81%A7%E4%BF%9D%E7%AE%A1%E3%81%95%E3%82%8C%E3%81%BE%E3%81%99%E3%81%8B%EF%BC%9F\"> <span style=\"font-weight: 400;\">Yamato Transport<\/span><\/a><span style=\"font-weight: 400;\">,<\/span><a href=\"https:\/\/www.sagawa-exp.co.jp\/ouketori\/#:~:text=%E5%96%B6%E6%A5%AD%E6%89%80%E3%81%AB%E3%81%8A%E3%81%91%E3%82%8B%E8%8D%B7%E7%89%A9%E3%81%AE,%E5%90%AB%E3%82%804%E6%97%A5%E9%96%93%E3%81%A8%E3%81%97%E3%81%BE%E3%81%99%E3%80%82\"> <span style=\"font-weight: 400;\">Sagawa Express<\/span><\/a><span style=\"font-weight: 400;\">, and<\/span><a href=\"https:\/\/www.post.japanpost.jp\/question\/620.html\"> <span style=\"font-weight: 400;\">Japan Post<\/span><\/a><span style=\"font-weight: 400;\"> (<\/span><a href=\"https:\/\/www.post.japanpost.jp\/question\/115.html\"><span style=\"font-weight: 400;\">Extension of storage period<\/span><\/a><span style=\"font-weight: 400;\">)<\/span><\/p>\n<p><span style=\"font-weight: 400;\">For products that take a long time from order to shipping, people sometimes <\/span><b>forget they ordered them and are away from home for an extended period.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Therefore, to prevent customers from forgetting their orders, it&#8217;s recommended to <\/span><b>clearly state the estimated shipping date<\/b><span style=\"font-weight: 400;\"> in the order confirmation email for products that take a long time to ship.<\/span><\/p>\n<h3><b>A different product arrived than the one ordered.<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">If the customer receives a different product than what they ordered, there&#8217;s a high probability they will refuse delivery.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, since the contents cannot be checked while packaged, mistakes are often pointed out after receipt.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In such cases, it is the shipping company&#8217;s mistake, so promptly send the correct product.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Additionally, for information on how customers can refuse delivery, please refer to the following article for details.<\/span><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-23919 aligncenter\" src=\"https:\/\/frauddetection.cacco.co.jp\/media\/en\/wp-content\/uploads\/2025\/12\/As-courier-abuses-go-viral-in-Indonesia-should-e-commerce-platforms-eliminate-cash-on-delivery-12-10-2025_09_41_AM-300x133.png\" alt=\"\" width=\"810\" height=\"359\" srcset=\"https:\/\/frauddetection.cacco.co.jp\/media\/en\/wp-content\/uploads\/2025\/12\/As-courier-abuses-go-viral-in-Indonesia-should-e-commerce-platforms-eliminate-cash-on-delivery-12-10-2025_09_41_AM-300x133.png 300w, https:\/\/frauddetection.cacco.co.jp\/media\/en\/wp-content\/uploads\/2025\/12\/As-courier-abuses-go-viral-in-Indonesia-should-e-commerce-platforms-eliminate-cash-on-delivery-12-10-2025_09_41_AM-1000x442.png 1000w, https:\/\/frauddetection.cacco.co.jp\/media\/en\/wp-content\/uploads\/2025\/12\/As-courier-abuses-go-viral-in-Indonesia-should-e-commerce-platforms-eliminate-cash-on-delivery-12-10-2025_09_41_AM-768x339.png 768w, https:\/\/frauddetection.cacco.co.jp\/media\/en\/wp-content\/uploads\/2025\/12\/As-courier-abuses-go-viral-in-Indonesia-should-e-commerce-platforms-eliminate-cash-on-delivery-12-10-2025_09_41_AM-1536x679.png 1536w, https:\/\/frauddetection.cacco.co.jp\/media\/en\/wp-content\/uploads\/2025\/12\/As-courier-abuses-go-viral-in-Indonesia-should-e-commerce-platforms-eliminate-cash-on-delivery-12-10-2025_09_41_AM-2048x905.png 2048w\" sizes=\"auto, (max-width: 810px) 100vw, 810px\" \/><\/p>\n<p style=\"text-align: right;\"><span style=\"font-weight: 400;\">reference\uff1a<\/span><a href=\"https:\/\/kr-asia.com\/as-courier-abuses-go-viral-in-indonesia-should-e-commerce-platforms-eliminate-cash-on-delivery\"><span style=\"font-weight: 400;\">KrASIA<\/span><\/a><\/p>\n<h3><b>Family mistakenly refused to accept delivery<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">There are also cases where a family member living with you mistakenly refuses to accept the delivery.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Especially in the case of cash-on-delivery (COD) items, family members who are unaware that a COD item is arriving may become suspicious and refuse to accept it.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The reality is that many people don&#8217;t know that for COD items, payment can be deferred until within the parcel storage period of each delivery company.<\/span><\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-23915 aligncenter\" src=\"https:\/\/frauddetection.cacco.co.jp\/media\/en\/wp-content\/uploads\/2025\/12\/1-300x169.png\" alt=\"\" width=\"717\" height=\"404\" srcset=\"https:\/\/frauddetection.cacco.co.jp\/media\/en\/wp-content\/uploads\/2025\/12\/1-300x169.png 300w, https:\/\/frauddetection.cacco.co.jp\/media\/en\/wp-content\/uploads\/2025\/12\/1-1000x562.png 1000w, https:\/\/frauddetection.cacco.co.jp\/media\/en\/wp-content\/uploads\/2025\/12\/1-768x432.png 768w, https:\/\/frauddetection.cacco.co.jp\/media\/en\/wp-content\/uploads\/2025\/12\/1.png 1366w\" sizes=\"auto, (max-width: 717px) 100vw, 717px\" \/><\/p>\n<h3><b>Malicious orders<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">There are cases where people order products with no intention of purchasing them and then refuse to accept delivery as a prank.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Some prank orders are highly malicious, such as sending products via cash on delivery to someone else&#8217;s address.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Therefore, when you receive a prank order, don&#8217;t just give up; take a firm stance, such as considering legal action.<\/span><\/p>\n<h2><b>For Businesses: 3 Ways to Deal with Refused Deliveries<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">When a product is returned due to a refused delivery, many companies are unsure how to proceed.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here are three different ways to handle package rejections, categorized by the reason for the refusal:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Rejection due to the customer&#8217;s selfish reasons<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Rejection due to customer error<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Rejection due to company shipping error<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">We will explain each case in detail.<\/span><\/p>\n<h3><b>[Case 1] Refusal to receive due to customer\u2019s selfish reasons<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">There are three main patterns of delivery refusal due to the customer&#8217;s self-serving reasons:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The customer no longer wants the ordered product.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The customer couldn&#8217;t prepare the cash on delivery.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The order was a prank.<br \/>\n<img decoding=\"async\" loading=\"lazy\" class=\"wp-image-23914 aligncenter\" src=\"https:\/\/frauddetection.cacco.co.jp\/media\/en\/wp-content\/uploads\/2025\/12\/2-300x169.png\" alt=\"\" width=\"678\" height=\"382\" srcset=\"https:\/\/frauddetection.cacco.co.jp\/media\/en\/wp-content\/uploads\/2025\/12\/2-300x169.png 300w, https:\/\/frauddetection.cacco.co.jp\/media\/en\/wp-content\/uploads\/2025\/12\/2-1000x562.png 1000w, https:\/\/frauddetection.cacco.co.jp\/media\/en\/wp-content\/uploads\/2025\/12\/2-768x432.png 768w, https:\/\/frauddetection.cacco.co.jp\/media\/en\/wp-content\/uploads\/2025\/12\/2.png 1366w\" sizes=\"auto, (max-width: 678px) 100vw, 678px\" \/><\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Companies facing such situations should take strict measures, such as:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Having the customer cover shipping costs<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Having the customer cover the cost of goods that are discarded due to refusal of receipt<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Considering legal action<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Adding the customer to a blacklist to prevent future purchases<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Malicious refusal to accept, especially prank orders, can be repeated, so measures should be taken to prevent them from ordering again.<\/span><\/p>\n<h3><b>[Case 2] Refusal to receive due to customer error<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">There are mainly two patterns of refusal to receive due to the customer&#8217;s mistake:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The package could not be received within the storage period.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A family member mistakenly refused to receive it.<br \/>\n<img decoding=\"async\" loading=\"lazy\" class=\"wp-image-23913 aligncenter\" src=\"https:\/\/frauddetection.cacco.co.jp\/media\/en\/wp-content\/uploads\/2025\/12\/3-300x169.png\" alt=\"\" width=\"742\" height=\"418\" srcset=\"https:\/\/frauddetection.cacco.co.jp\/media\/en\/wp-content\/uploads\/2025\/12\/3-300x169.png 300w, https:\/\/frauddetection.cacco.co.jp\/media\/en\/wp-content\/uploads\/2025\/12\/3-1000x562.png 1000w, https:\/\/frauddetection.cacco.co.jp\/media\/en\/wp-content\/uploads\/2025\/12\/3-768x432.png 768w, https:\/\/frauddetection.cacco.co.jp\/media\/en\/wp-content\/uploads\/2025\/12\/3.png 1366w\" sizes=\"auto, (max-width: 742px) 100vw, 742px\" \/><\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">To address such cases, companies should:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Have the customer bear the full shipping cost when resending the product.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Take precautions to prevent similar mistakes from happening again.<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">Mistakes happen to anyone, but you should have the customer bear the additional shipping costs.<\/span><\/p>\n<h3><b>[Case 3] Refusal to receive due to company shipping error<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Cases of refusal to accept a product may occur if a different product from the one ordered was shipped, or if the product was damaged during shipping.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In such cases, <\/span><b>promptly apologize and resend the correct product.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">If it is clearly a company mistake, showing sincerity by <\/span><b>issuing a coupon as a token of apology<\/b><span style=\"font-weight: 400;\"> can <\/span><b>prevent customer churn.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Useful resources for EC site construction and operation can be downloaded from the banner below, so please refer to them as well!<\/span><\/p>\n<h2><b>[Examples] How to contact a customer who refused to receive an order<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">When a product is returned by a delivery company due to a refusal to accept it, there are cases where the reason for the refusal is unknown.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Therefore, if the reason for the refusal is unknown, <\/span><b>you need to contact the orderer to confirm<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">An example of what to say in the confirmation contact is provided below.<\/span><\/p>\n<h3><b>When Contacting by Email<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">When a refused item is returned, <\/span><b>first contact the customer by email<\/b><span style=\"font-weight: 400;\"> to confirm.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Please refer to the following example email for customers who refused delivery.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Dear Mr.\/Ms. [Customer Name],<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Thank you for shopping with [Shop Name].<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We are writing to you today regarding an urgent matter concerning your recent order.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">The product you ordered on [Date] has been returned to our shop due to refusal of receipt.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8212;- [Insert product information here] &#8212;-<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We kindly request that you contact our shop immediately.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Please be aware that if the refusal of delivery is due to customer reasons, you will be responsible for the shipping fees, cash-on-delivery fees, and return processing fees. Please note that if we are unable to reach you for an extended period, we may consider legal action.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We apologize for the inconvenience, but we kindly ask for your prompt attention to this matter.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">&#8212;- [Insert shop contact information here] &#8212;-<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Here are three key points when contacting customers by email:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">State that the product was returned due to the customer refusing to accept it.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ask them to contact you urgently.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Explain how to handle refusals to accept delivery that are due to the customer&#8217;s reasons.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Create an email message that conveys the urgency of the matter and makes it clear that we will take strict measures if the recipient continues to ignore our communications for selfish reasons.<\/span><\/p>\n<h3><b>When contacting by phone<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">When there&#8217;s no email response or you have enough time, <\/span><b>call to confirm<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Please refer to the following example for a phone confirmation to an orderer who refused to receive the item.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Thank you for your continued business.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">This is [Your Name] from [Shop Name]. I apologize for disturbing you during your busy schedule, but do you have a moment to talk?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Thank you for shopping with us the other day. I&#8217;m calling today about the item you ordered, which was returned to us by the delivery company due to a refusal to accept it.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">On [Date], you purchased [Number] of [Product Name], is that correct? If you don&#8217;t mind, could you please tell us why you refused to accept the package?<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If the customer refuses to accept the delivery due to their own circumstances<\/span><\/p>\n<p><span style=\"font-weight: 400;\">We sincerely apologize, but in cases of refusal to accept a delivery due to customer circumstances, the customer will be responsible for the shipping fee, cash-on-delivery fee, and return processing fee. We will send you a certified mail to request payment, would that be acceptable? Please note that the cost of issuing the certified mail will also be borne by the customer.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Thank you for your time today. If you have any questions, please contact our store during business hours.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">When contacting us by phone, there are three key points to keep in mind:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Inform the customer that the product has been returned due to a refused delivery.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Ask for the reason for the refusal.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Clearly explain how to handle refused deliveries due to customer reasons.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Always ask for <\/span><b>the reason<\/b><span style=\"font-weight: 400;\"> why the delivery was refused.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Depending on the reason, it might be the shop&#8217;s mistake.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If it is the shop&#8217;s mistake, you should apologize and send the ordered product as soon as possible.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, if the refusal to receive the item is due to the customer&#8217;s convenience, please be sure to inform the customer that they will be responsible for &#8220;shipping fees, cash-on-delivery fees, and return processing fees.&#8221;<\/span><\/p>\n<h3><b>If we cannot reach them<\/b><\/h3>\n<ul>\n<li><span style=\"font-weight: 400;\">If there is no response to emails or phone calls, <\/span><b>consider legal action.<\/b><\/li>\n<li><span style=\"font-weight: 400;\">If you cannot reach them, first send an email stating that <\/span><b>&#8220;if we do not hear from you, we will consider legal action.&#8221;<\/b><\/li>\n<li><span style=\"font-weight: 400;\">If you still cannot reach them, take strict measures such as legal action.<\/span><\/li>\n<\/ul>\n<h2><b>3 Reasons Companies Should Take Measures Against Refused Deliveries<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Up to this point, we&#8217;ve discussed how to deal with instances of refusal to accept delivery, but it&#8217;s essential to implement measures to prevent such refusals from happening in the first place.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">There are three reasons why companies should take measures against refusal of receipt:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Return shipping costs may be incurred.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Perishable products cannot be re-shipped.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Malicious refusals of delivery are repeated.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">We will explain each of these in detail.<\/span><\/p>\n<h3><b>[Reason 1] There is a possibility that return shipping costs will be incurred<\/b><\/h3>\n<p><b>If you have a high number of refused deliveries, or if you can&#8217;t contact the customer who refused the delivery, <\/b><b>you may have to bear the return shipping costs yourself.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">When these cases accumulate, <\/span><b>company losses will only increase.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Companies struggling with the number of refused deliveries should <\/span><b>implement the measures as soon as possible.<\/b><\/p>\n<h3><b>[Reason 2] Perishable products cannot be resent<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Businesses that handle food often have no choice but to dispose of products returned due to refused receipt.<\/span><\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-23917 aligncenter\" src=\"https:\/\/frauddetection.cacco.co.jp\/media\/en\/wp-content\/uploads\/2025\/12\/1-1-300x169.png\" alt=\"\" width=\"717\" height=\"404\" srcset=\"https:\/\/frauddetection.cacco.co.jp\/media\/en\/wp-content\/uploads\/2025\/12\/1-1-300x169.png 300w, https:\/\/frauddetection.cacco.co.jp\/media\/en\/wp-content\/uploads\/2025\/12\/1-1-1000x562.png 1000w, https:\/\/frauddetection.cacco.co.jp\/media\/en\/wp-content\/uploads\/2025\/12\/1-1-768x432.png 768w, https:\/\/frauddetection.cacco.co.jp\/media\/en\/wp-content\/uploads\/2025\/12\/1-1.png 1366w\" sizes=\"auto, (max-width: 717px) 100vw, 717px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Food products with an expiration date carry risks, such as the expiration date having already passed (or being very close) by the time they are returned.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">To avoid wasting valuable products due to such risks, it&#8217;s essential to implement measures against refusal of receipt.<\/span><\/p>\n<h3><b>[Reason 3] Malicious refusals to receive goods are repeated<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Malicious refusal to accept, such as prank orders, is likely to occur repeatedly, not just once.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you do not take measures against refusal to accept, such malicious refusals to accept will continue.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Companies suffering from malicious refusals to accept, such as prank orders, should take immediate action, such as introducing a fraudulent order detection system.<\/span><\/p>\n<h2><b>Four Measures to Prevent Refusal to Receive<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">As mentioned above, if companies do not take measures to prevent customers from refusing to receive products, damages will occur.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Therefore, we recommend taking the following four measures:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Place a warning on the e-commerce site<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Contact the customer for confirmation before shipping<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Consider legal action<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Implement a fraudulent order detection system<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">We will explain each of these in detail below.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">These are actual measures taken by various businesses to prevent refusal of receipt, so please use them as a reference.<\/span><\/p>\n<h3><b>[Measure 1] Place a warning on e-commerce sites<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">Companies should clearly state their strict policy regarding refused deliveries on their e-commerce websites.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Especially for cash-on-delivery products, there are many cases where customers refuse to accept them because they were unable to prepare the money, etc.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Furthermore, if you do not include information on how to handle refused deliveries or warnings on your e-commerce site, you risk encountering the following problems.<\/span><\/p>\n<p><img decoding=\"async\" loading=\"lazy\" class=\"wp-image-23918 aligncenter\" src=\"https:\/\/frauddetection.cacco.co.jp\/media\/en\/wp-content\/uploads\/2025\/12\/2-1-300x169.png\" alt=\"\" width=\"802\" height=\"452\" srcset=\"https:\/\/frauddetection.cacco.co.jp\/media\/en\/wp-content\/uploads\/2025\/12\/2-1-300x169.png 300w, https:\/\/frauddetection.cacco.co.jp\/media\/en\/wp-content\/uploads\/2025\/12\/2-1-1000x562.png 1000w, https:\/\/frauddetection.cacco.co.jp\/media\/en\/wp-content\/uploads\/2025\/12\/2-1-768x432.png 768w, https:\/\/frauddetection.cacco.co.jp\/media\/en\/wp-content\/uploads\/2025\/12\/2-1.png 1366w\" sizes=\"auto, (max-width: 802px) 100vw, 802px\" \/><\/p>\n<p><span style=\"font-weight: 400;\">To prevent a decline in operational efficiency due to trouble, be sure to include a warning about refusal to receive on your e-commerce site.<\/span><\/p>\n<h3><b>[Countermeasure 2] Contact the recipient for confirmation before shipping<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">If you receive a cash-on-delivery order, it&#8217;s also a good idea to contact the customer to confirm before shipping.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">While not all legitimate orderers will respond, reconfirming their intent to purchase can prevent refused deliveries.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">However, if you have a large number of orders, it can be a lot of work to contact each customer individually.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Therefore, it might be a good idea to set up a system to send an email specifically to cash-on-delivery customers, warning them about the consequences of refusing delivery.<\/span><\/p>\n<h3><b>[Countermeasure 3] Consider legal action<\/b><\/h3>\n<p><span style=\"font-weight: 400;\">If the customer refuses to bear the loss incurred due to the refusal to receive the package, <\/span><b>consider legal action.<\/b><\/p>\n<p><b>You should take strict measures<\/b><span style=\"font-weight: 400;\"> especially for malicious prank orders that are considered highly egregious.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">If you are considering legal action, consult with a specialized lawyer.<\/span><\/p>\n<h3><b>[Countermeasure 4] Introduce a fraud detection service<\/b><\/h3>\n<p><b>To avoid corporate losses due to refused deliveries, consider introducing a <\/b><b>fraud detection service<\/b><span style=\"font-weight: 400;\">.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">A fraudulent order detection system rigorously screens based on <\/span><b>vast amounts of information<\/b><span style=\"font-weight: 400;\"> to prevent repeat prank orders and malicious refused deliveries.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Since manually identifying fraudulent orders is a difficult task, <\/span><b>leverage the power of a fraud detection service to improve operational efficiency.<\/b><\/p>\n<h4><b>If you&#8217;re looking for a fraud detection service to counter delivery refusal, &#8216;O-PLUX&#8217; is highly recommended.<\/b><\/h4>\n<p><span style=\"font-weight: 400;\">If you&#8217;re considering introducing a fraudulent order detection system as a measure against refused receipts, we recommend <\/span><b>&#8220;<\/b><a href=\"https:\/\/frauddetection.cacco.co.jp\/o-plux\/?ref_type=media_$$post_id$$\"><b>O-PLUX<\/b><\/a><b>&#8220;<\/b><span style=\"font-weight: 400;\">, developed and provided by<\/span><a href=\"https:\/\/cacco.co.jp\/?ref_type=media_$$post_id$$\"> <b>Cacco Inc.<\/b><\/a><span style=\"font-weight: 400;\">, which operates this site.<\/span><\/p>\n<p><a href=\"https:\/\/frauddetection.cacco.co.jp\/o-plux\/?ref_type=media_$$post_id$$\"><span style=\"font-weight: 400;\">O-PLUX<\/span><\/a><span style=\"font-weight: 400;\"> boasts <\/span><b>the highest implementation rate in Japan (\u203b)<\/b><span style=\"font-weight: 400;\">, enabling highly accurate detection by <\/span><b>real-time analysis of a vast amount of information from over 120,000 sites cumulatively.<\/b><span style=\"font-weight: 400;\"> (\u203bAs of March 31, 2025, according to a survey by Tokyo Shoko Research, Ltd. on the number of paid fraud detection services introduced on e-commerce sites in Japan)<\/span><\/p>\n<p><span style=\"font-weight: 400;\">With <\/span><b>unparalleled accuracy in Japan<\/b><span style=\"font-weight: 400;\">, it instantly catches various fraudulent\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/caccoglobal.com\/en\/#contact-us\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-24004\" src=\"https:\/\/frauddetection.cacco.co.jp\/media\/en\/wp-content\/uploads\/2026\/02\/\u6d77\u5916\u7248\u30d5\u30bb\u30e9\u30dc\u2017\u9577\u65b9\u5f62\u30d0\u30ca\u30fc\u30b5\u30a4\u30ba-1-1000x300.png\" alt=\"\" width=\"1000\" height=\"300\" srcset=\"https:\/\/frauddetection.cacco.co.jp\/media\/en\/wp-content\/uploads\/2026\/02\/\u6d77\u5916\u7248\u30d5\u30bb\u30e9\u30dc\u2017\u9577\u65b9\u5f62\u30d0\u30ca\u30fc\u30b5\u30a4\u30ba-1-1000x300.png 1000w, https:\/\/frauddetection.cacco.co.jp\/media\/en\/wp-content\/uploads\/2026\/02\/\u6d77\u5916\u7248\u30d5\u30bb\u30e9\u30dc\u2017\u9577\u65b9\u5f62\u30d0\u30ca\u30fc\u30b5\u30a4\u30ba-1-300x90.png 300w, https:\/\/frauddetection.cacco.co.jp\/media\/en\/wp-content\/uploads\/2026\/02\/\u6d77\u5916\u7248\u30d5\u30bb\u30e9\u30dc\u2017\u9577\u65b9\u5f62\u30d0\u30ca\u30fc\u30b5\u30a4\u30ba-1-768x230.png 768w, https:\/\/frauddetection.cacco.co.jp\/media\/en\/wp-content\/uploads\/2026\/02\/\u6d77\u5916\u7248\u30d5\u30bb\u30e9\u30dc\u2017\u9577\u65b9\u5f62\u30d0\u30ca\u30fc\u30b5\u30a4\u30ba-1-1536x461.png 1536w, https:\/\/frauddetection.cacco.co.jp\/media\/en\/wp-content\/uploads\/2026\/02\/\u6d77\u5916\u7248\u30d5\u30bb\u30e9\u30dc\u2017\u9577\u65b9\u5f62\u30d0\u30ca\u30fc\u30b5\u30a4\u30ba-1-400x120.png 400w, https:\/\/frauddetection.cacco.co.jp\/media\/en\/wp-content\/uploads\/2026\/02\/\u6d77\u5916\u7248\u30d5\u30bb\u30e9\u30dc\u2017\u9577\u65b9\u5f62\u30d0\u30ca\u30fc\u30b5\u30a4\u30ba-1-800x240.png 800w, https:\/\/frauddetection.cacco.co.jp\/media\/en\/wp-content\/uploads\/2026\/02\/\u6d77\u5916\u7248\u30d5\u30bb\u30e9\u30dc\u2017\u9577\u65b9\u5f62\u30d0\u30ca\u30fc\u30b5\u30a4\u30ba-1-1200x360.png 1200w, https:\/\/frauddetection.cacco.co.jp\/media\/en\/wp-content\/uploads\/2026\/02\/\u6d77\u5916\u7248\u30d5\u30bb\u30e9\u30dc\u2017\u9577\u65b9\u5f62\u30d0\u30ca\u30fc\u30b5\u30a4\u30ba-1.png 2000w\" sizes=\"auto, (max-width: 1000px) 100vw, 1000px\" \/><\/a><\/p>\n<h2><b>Summary<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Order rejections are a troubling issue for businesses, and as the number of rejections increases, so do a company&#8217;s losses.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Not all customers who reject an order due to their own circumstances will bear the &#8220;shipping fees, cash-on-delivery fees, and return processing fees.&#8221;<\/span><\/p>\n<p><span style=\"font-weight: 400;\">In some cases, it might even be a &#8220;prank order&#8221; from someone who has no intention of receiving the product, and often, businesses just have to accept the loss because they <\/span><b>cannot get in contact with the customer after the rejection.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Therefore, it is crucial for businesses to implement measures against order rejections to <\/span><b>avoid unnecessary losses caused by them.<\/b><\/p>\n<p><span style=\"font-weight: 400;\">Here are four ways to prevent refused deliveries:<\/span><\/p>\n<ol>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Place a warning on your e-commerce site.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Contact the customer for confirmation before shipping.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Consider legal action.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Implement a fraudulent order detection system.<\/span><\/li>\n<\/ol>\n<p><span style=\"font-weight: 400;\">Companies that are struggling with a high number of refused deliveries or a decrease in employee efficiency due to handling refused deliveries should consider implementing an <\/span><b>unauthorized order detection system.<\/b><\/p>\n<p><a href=\"https:\/\/cacco.co.jp\/?ref_type=media_$$post_id$$\"><span style=\"font-weight: 400;\">Cacco Inc.<\/span><\/a><span style=\"font-weight: 400;\">&#8216;s <\/span><b>fraud detection service,<\/b><span style=\"font-weight: 400;\"> &#8220;<\/span><a href=\"https:\/\/frauddetection.cacco.co.jp\/o-plux\/?ref_type=media_$$post_id$$\"><b>O-PLUX<\/b><\/a><span style=\"font-weight: 400;\">,&#8221; can completely solve these problems.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Regarding arbitrary rejections, do not give in, but respond with a firm stance and take thorough measures to eliminate such rejections.<\/span><\/p>\n<p><a href=\"https:\/\/caccoglobal.com\/en\/#contact-us\" target=\"_blank\" rel=\"noopener\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-large wp-image-24004\" src=\"https:\/\/frauddetection.cacco.co.jp\/media\/en\/wp-content\/uploads\/2026\/02\/\u6d77\u5916\u7248\u30d5\u30bb\u30e9\u30dc\u2017\u9577\u65b9\u5f62\u30d0\u30ca\u30fc\u30b5\u30a4\u30ba-1-1000x300.png\" alt=\"\" width=\"1000\" height=\"300\" srcset=\"https:\/\/frauddetection.cacco.co.jp\/media\/en\/wp-content\/uploads\/2026\/02\/\u6d77\u5916\u7248\u30d5\u30bb\u30e9\u30dc\u2017\u9577\u65b9\u5f62\u30d0\u30ca\u30fc\u30b5\u30a4\u30ba-1-1000x300.png 1000w, https:\/\/frauddetection.cacco.co.jp\/media\/en\/wp-content\/uploads\/2026\/02\/\u6d77\u5916\u7248\u30d5\u30bb\u30e9\u30dc\u2017\u9577\u65b9\u5f62\u30d0\u30ca\u30fc\u30b5\u30a4\u30ba-1-300x90.png 300w, https:\/\/frauddetection.cacco.co.jp\/media\/en\/wp-content\/uploads\/2026\/02\/\u6d77\u5916\u7248\u30d5\u30bb\u30e9\u30dc\u2017\u9577\u65b9\u5f62\u30d0\u30ca\u30fc\u30b5\u30a4\u30ba-1-768x230.png 768w, https:\/\/frauddetection.cacco.co.jp\/media\/en\/wp-content\/uploads\/2026\/02\/\u6d77\u5916\u7248\u30d5\u30bb\u30e9\u30dc\u2017\u9577\u65b9\u5f62\u30d0\u30ca\u30fc\u30b5\u30a4\u30ba-1-1536x461.png 1536w, https:\/\/frauddetection.cacco.co.jp\/media\/en\/wp-content\/uploads\/2026\/02\/\u6d77\u5916\u7248\u30d5\u30bb\u30e9\u30dc\u2017\u9577\u65b9\u5f62\u30d0\u30ca\u30fc\u30b5\u30a4\u30ba-1-400x120.png 400w, https:\/\/frauddetection.cacco.co.jp\/media\/en\/wp-content\/uploads\/2026\/02\/\u6d77\u5916\u7248\u30d5\u30bb\u30e9\u30dc\u2017\u9577\u65b9\u5f62\u30d0\u30ca\u30fc\u30b5\u30a4\u30ba-1-800x240.png 800w, https:\/\/frauddetection.cacco.co.jp\/media\/en\/wp-content\/uploads\/2026\/02\/\u6d77\u5916\u7248\u30d5\u30bb\u30e9\u30dc\u2017\u9577\u65b9\u5f62\u30d0\u30ca\u30fc\u30b5\u30a4\u30ba-1-1200x360.png 1200w, 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When a package is refused, companies may incur losses such as bearing return shipping costs &hellip;","protected":false},"author":29,"featured_media":23912,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"spay_email":"","footnotes":""},"categories":[5],"tags":[],"class_list":["post-23911","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-knowhow"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v18.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>For Businesses: 4 Ways to Deal with Delivery Rejection! 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